Xiao Rakeback Update Thread

by Betcoin on May 6th, 2017

We were alerted to an issue involving Xiao and his rakeback program within the last 24 hours and immediately reached out to Xiao concerning the program. We have temporarily suspended the account so that management can discuss what is going on with this. We will keep you updated and expect a response early next week. Thank you.

 Filed under: Poker

135 Comments

ThatsMean: Can you explain?
Sat, 07/01/2017 - 16:40

Can you explain what you mean? Does that mean I have to play more to get paid for previous rakeback I should have gotten paid?

Betcoin: You can certainly get it
Sat, 07/01/2017 - 18:22

You can certainly get it directly from XiaoRakeback who owes you the rakeback of course. Please read the thread. We have closed the account and are returning the owed rakeback to the players with their play and his program has ended. Thank you.

XBTCOLLECTOR: Haven't received any rakeback
Fri, 07/07/2017 - 23:18

Haven't received any rakeback even though 3rd July should have been the previous deadline...

Call4GoodTime: updates?
Fri, 07/14/2017 - 17:50

No update this week?

ThatsMean: Next Payment?
Mon, 07/17/2017 - 15:30

I have been playing on the site again for the last week or so and was just wondering when the next round of payments are scheduled? Excited to hopefully see some of the missing affiliate money.

Call4GoodTime: bump
Thu, 07/20/2017 - 02:07

bump

OHYEAH: [ ] Shocked
Fri, 07/21/2017 - 15:35

[ ] Shocked

Call4GoodTime: updates
Fri, 07/21/2017 - 19:06

Crazy to think that it's harder to get updates here than it was with Xiao.

ThatsMean: Has Anyone Heard Anything Re:Xaio?
Tue, 07/25/2017 - 20:10

I have been playing for a few weeks now and still haven't gotten any of the xaio money back. Has anyone heard anything or been paid anything this month?

Call4GoodTime: updates
Sat, 07/29/2017 - 21:36

another bump hoping for an update

Call4GoodTime: another bump
Thu, 08/03/2017 - 16:07

Is this still a thing? Been over a month with no updates. Did the payments just end?

XBTCOLLECTOR: Not getting paid
Sun, 08/06/2017 - 01:46

ThatsMean, I received one payment like ~2months ago but nothing after that...

ungod: bump
Tue, 08/15/2017 - 03:45

for ignored bumps

Call4GoodTime: 2 months..
Wed, 08/16/2017 - 02:47

Well ungod, its not looking good. This thread has been ignored for 2 months, so I think it is safe to assume they have no intention of holding up their end of the deal.

DoubleT: Trust
Wed, 08/16/2017 - 04:07

This is why people don't trust in online casinos (:

ungod: update
Wed, 08/16/2017 - 21:52

So is get it from xiao and no more payments on owed money or?

ungod: ??
Mon, 08/21/2017 - 23:06

Coin price went up and payments and responses stop?

Call4GoodTime: ignored
Thu, 08/24/2017 - 08:11

Yep, not surprised at all. The fact this thread has been blatantly ignored for a couple months now is very telling.

__ACTl0NNNN: Player owed the most, playing the most, has got ZERO payments
Thu, 08/24/2017 - 08:43

I have no doubt that I am the player owed the most from 'Xiao RB', more than 10 BTC.

I was battling a lot of regulars in June & July generating a lot of rake. I'm pretty positive that from the players owed 'Xiao RB', I have raked the most.

I have got ZERO payments since Betcoin promised to be paying out the money owed and declared that they already have a few times.

Their communication to me privately through a support ticket on this matter is very poor and they recently lost all of our communication since they moved to a 'new' ticket system. They haven't even been able to tell me exactly how much I am owed for months now.

I've been on Betcoin for years, have kept the highest balance on the site and likely have raked the most lifetime. I have now left the site until they keep up to their word and start paying out.

It's sickening that a site doing obviously so well with the huge BTC boom this year is stiffing their most loyal and high volume players.

sivait: W000t
Thu, 08/24/2017 - 11:49

_ACTl0NNNN I want your baby.

Betcoin: Xiao was the one who was
Thu, 08/24/2017 - 12:43

Xiao was the one who was handling the calculations of play as this was his program and he has not been updating payments for a considerable time. Xiao failed you and we understand if you choose to play somewhere else because of his failure. That is certainly your choice and there are many great options for you fortunately.

Our VIP system continues to work properly and always will and if there is an issue we will correct our VIP system right away. Xiao and Grindabit provided an excellent opportunity to some of our great players as did several affiliates who had programs in the past. All of these programs are now terminated. Some players left and some players stayed which we appreciate and we have had many new players along with way. We thank you very much and wish everyone the best of luck.

xxlx2014: :) yes but nno is update at time and day update the last 6 month
Thu, 08/24/2017 - 13:19

:) yes but nno is update at time and day update the last 6 month ... :(

xxlx2014: how the __ACTl0NNNN is more players what waitting
Thu, 08/24/2017 - 13:23

how the __ACTl0NNNN is more players what waitting and waitting for update the affiliate rakeback loss back etc

__ACTl0NNNN: This is not about Xiao
Thu, 08/24/2017 - 16:50

This is not about Xiao anymore. This is definitely not about the great VIP program.

No matter how you try to turn this, the readers are not stupid and it is clear to anyone who skims through this thread what is going on.

Betcoin promised multiple times that payments will be made to players who have not been paid properly from the now discontinued program.
This is not happening. I am personally owed tens of thousands of dollars and should of been paid thousands so far according to the solution you presented.

It's appalling that such a thing still happens in 2017 and I truly hope this will be fixed ASAP.

Betcoin: It is about Xiao because if
Thu, 08/24/2017 - 17:06

It is about Xiao because if he had run his program properly this program would still be ongoing. This was a separate deal outside of Betcoin that due to Xiao's mismanagement Betcoin was forced to clean up. Most of our great players clearly understand this and have continued to play despite being an Xiao referral. We are very thankful of this and will no longer allow affiliates to engage in these type of deals as they have all failed leaving us to clean up the problems.

Additionally, all players are on the same VIP system with the same benefits moving forward. Other programs have ended the same way and these players went through the same disappointment. Any funds that were earned went to Xiao and not Betcoin and everyone is very well aware of this. Xiao's account has been banned however this should not stop you from contacting him directly to get the funds that you earned through his program. We will continue to improve our service everyday and are very thankful for our great players.

__ACTl0NNNN: Time after time in this
Thu, 08/24/2017 - 18:00

Time after time in this thread Betcoin confirmed that they will be paying players that were not paid properly, based on their rake since May 6th. This promise from Betcoin kept me and others playing.

Here are a handful quotes of Betcoin posted in this thread:

"Any earnings will be paid back to the players first until complete. At that point his players go back on the normal affiliate deal."

"Please read it carefully, any funds collected in rakeback go back to the players until the players are paid in full.."

"Xiao's account is frozen and any rakeback generated will go to paying his players back through the 6th of May, 2017 which is when his account was frozen."

"Payments are only paid to players based on the rake they have generated since 5/8 to pay them for rake earned up through May 8 when the program ended."

"We have completed the calculations and payments will be added to player accounts within the next 24-48 hours. We are working on ways to best formalize the process and keep it as organized as possible."

"Amounts raked from from 5/8 – 5/21 have been added to player accounts and subtracted against what is due to the our great players."

"We are attempting to formalize these payments weekly and another payment has been added."

"The data is being calculated and we expect the updated payments should be made no later than Friday, however we will keep you posted here. Payments will be based on the calculated and earned rake by each player on an individual basis."

--

Please be clear. Is Betcoin going to be keeping it's word on making this right or have you lied to your most loyal players into believing that they have an incentive to generate more rake in order to get paid for the amounts the program failed to pay them?

Betcoin: Xaio was still doing the
Thu, 08/24/2017 - 18:16

Xaio was still doing the calculations and is no longer doing so. Our most loyal players have clearly understood that this was an Xaio problem and continued to play. Others have chosen somewhere else to play which is great for them as well. We are thankful for all of you.

We cannot depend on anyone else and because of that have terminated all programs. This isn't the first time this has happened but will certainly be the last.

JennaROX: INTEGRITY
Thu, 08/24/2017 - 19:03

The Xaio situation has been a hot topic for months & when the integrity of a casino is brought into question, it makes it hard to ignore. Especially when you are depositing your hard earned money believing that the casino is righteous.

__ACTI0NNNN has provided comprehensive rebuttals & valid questions that appear to be being ignored by Betcoin. I don't even understand Rakeback completely, but I do understand the core of this discussion. It comes down to one question -

-- DID BETCOIN PUBLISH INFORMATION THAT STATED THE RAKEBACK HAD BEGUN & WOULD CONTINUE TO BE PAID OUT, AFTER XAIO'S ACCOUNT WAS BANNED?

If so, Betcoin assumed responsibility for a problem that they probably shouldn't have. When discussing this in the player chat, I have sided with Betcoin, believing they shouldn't have to pay out funds that were already paid to Xaio. However, if Betcoin management published an assurance that the funds were to be paid by Betcoin by a specified date, then Betcoin should keep it's word. Anything less than that is shameful.

I am sure Betcoin will do the right thing. Good luck to everyone involved.

Call4GoodTime: lol integrity
Thu, 08/24/2017 - 19:12

Yes, that is the problem here. We were told (ACTION put the quotes), that any current rake will be used to pay the rakeback that we are owed, then once that number is hit, the deal with Xiao is over. There was even a point where they said there was going to be a system put in to pay us back (LOL). Now, after maybe 2 payments, rake all of a sudden will not be used to pay us back since Xiao is not doing it anymore (even though his account was "banned" and he is the only person in the world that can transfer rb).

Call4GoodTime: wrong
Thu, 08/24/2017 - 19:01

This is extremely shady Betcoin. No, your most loyal players did not clearly understand that this was a Xiao problem because we assumed you were making this right on your end. These 3 quotes say that Xiao was removed from the problem and you are taking care of it.

"Any earnings will be paid back to the players first until complete. At that point his players go back on the normal affiliate deal."

"Please read it carefully, any funds collected in rakeback go back to the players until the players are paid in full.."

"Xiao's account is frozen and any rakeback generated will go to paying his players back through the 6th of May, 2017 which is when his account was frozen."

When you say that Xiao's account was frozen and our own rake would be used to pay us back, clearly we think you have taken control of the situation. There aren't that many players here. Surely there has to be someone competent enough to look at a spreadsheet and do some simple math to transfer to players. I am not owed as much as ACTION, but I am owed money in the thousands. To see a site completely screw it's players like this (when you say you will pay us back then go back on that word after 2 months, that is a Bitcoin problem, not a Xiao problem) is extremely disappointing. Also, how were players supposed to know that the program "clearly" ended when you haven't responded in this thread in months and do not answer support tickets? Regular players took you for your word that we will be paid back when we rake it.

Betcoin: The Xiao rakeback program and
Thu, 08/24/2017 - 19:30

The Xiao rakeback program and all other programs are terminated and there will be no more future programs.
The additional payments that were to be paid out of additional rake generated is also terminated. Xiao is no longer providing the accounting and most of the players impacted are no longer playing here which we respect. This same scenario occurred with Grindabit and other special affiliates and it as now come to an end. We will continue to provide all of our VIP payments in a timely fashion. Should there ever be a delay, please contact our support team and we will get you taken care of promptly. We thank you very much for playing with us.

__ACTl0NNNN: +1 to Jenna and Call4GoodTime
Thu, 08/24/2017 - 19:35

+1 to Jenna and Call4GoodTime.

And regarding your last response. This is a joke. You need Xaio to do calculations for you? What are you talking about? What numbers does he have (with his banned account for over 3 months) that you don't have? You have all the rake numbers and all the transaction history, you know exactly how much each guy should of been paid and the only thing you need to do is give a weekly % added RB as you promised you would do and never until today said you are not doing anymore. I'll do the calculations for you free of charge if you want.

I urge you guys to take a day to review this matter because this reflects VERY poorly on the site and besides hurting your reputation with current and possible future players I doubt WPN and IG SOFT would like to be associated with such a scandal as it gets more publicity.

xxlx2014: affiliate rake back and etc is back the last 9 month
Thu, 08/24/2017 - 20:02

affiliate rake back and etc is back the last 9 month recently i recived from best soft sports to affiliate 6 chips what is the last 8 month to one friend ... all is back so more month calm probable in 354 day is all ok :)) or never !

Azazel333: There only mistake was saying they'd pay out
Thu, 08/24/2017 - 22:54

Their biggest mistake was saying they'd pay out. Most other sites would not pay out in this situation but they shouldn't of said they were going to pay out. A player like ACTIONNNN was receiving close to a 100% rakeback between VIP status + XIAO rakeback which is obviously unheard of. Granted since they said they were going to pay out they should.

Betcoin: We are committed to providing
Fri, 08/25/2017 - 23:35

We are committed to providing a constantly improving place to play for all of our great members and we will ensure that all of the promotions originated by Betcoin are fully adhered to. The mistake we made here was trying to fix a problem that we didn't create and we admit a mistake was made as we should have canceled it as it was done with other affiliates when there was an issue. We want to thank all of our great players for their continued support and we are very thankful for all of you.