Betcoin Casino and Sportsbook Feedback Requested- Real Money Bonuses for Comments

We will be selecting the best four responses to the questions above to each receive a 5 mBTC unrestricted bonus.

by Betcoin on July 25th, 2018

When Betcoin opened its doors over five years ago, we had no idea just how great this would become. Besides the evident explosion of cryptocurrency and its culture, we have made great strides on our own to continue improving to keep up with other sites worldwide. We have grown our staff, added new currencies, put in a much improved sportsbook and increased our casino selection by over 1,100 games. Now we want to hear from you!

What Improvements do you think could be made to the Betcoin.ag casino?
We know you have many online casinos to choose from and we are constantly working to stay ahead of the game! What do you suggest could be done differently to keep Betcoin at the head of the pack of online casinos?

What changes would you like to see in the Betcoin sportsbook?
Since the new book was released late last year, we have received tons of compliments on our fast, accurate grading. What other changes would you like to see made to our sportsbook to ensure it is the best around?

Rate your experience with Betcoin service
How has your experience been with our 24/7 live chat, support tickets and email support? Do you have an experience you would like to discuss? Do you have any suggestions for ways we can improve our player support?

What new currencies would you like to see us accept?
We are always striving to stay up to date with the latest, most popular currencies. What are some new currencies you would like to see accepted at Betcoin?

What do you like best about Betcoin.ag?
We have given you ample opportunity to critique us in the above questions. Now stroke our egos! What are your favorite aspects of the Betcoin casino, sportsbook, affiliate program and community?

Five (5) mBTC Unrestricted Bonus
We will be selecting the best four responses to the questions above to each receive a 5 mBTC bonus. This is an unrestricted bonus, and can be used to play any game of your choice, or even to withdraw. Please let us know your detailed thoughts about what you like and what could be improved at Betcoin.ag. Entries must be received by Friday, July 27 at 9AM EST to qualify.

Good luck to all our great players and thanks for making Betcoin.ag your home for the best crypto casino and sportsbook!

 Filed under: General, Feedback

22 Comments

cryptodude15: What Improvements do you
Fri, 07/20/2018 - 20:25

What Improvements do you think could be made to the Betcoin.ag casino?
I think about the only thing i can think i want improved is maybe the layout and website design. Its not bad atm but an easier way to look thru the different games maybe an updated design on all the pages and a new forum area.
I have not used the sportsbook so i wouldn't feel right commenting on it although i believe i will check it out soon.
Rate your experience with Betcoin service
I have never had any issues with service here everyone always is polite responds quickly and resolves issues quickly.
What new currencies would you like to see us accept?
I hate to shill a coin i own but Electra is fast has a decent size community, a great community and the idea for it i like whether it ever gets big like BTC or LTC i dont know but what they are trying to do i like.
What do you like best about Betcoin.ag?
the great support team (randy) :D he seems to be the one i speak to all the time. the amount of choices to play even though i tend to focus on only a few to play. fast deposits and withdrawals.

Ramieres: what improvents do you
Sat, 07/21/2018 - 04:03

I would like to see series prices in mlb added to the sportsbook example- angels and astros play a 3 game series 7/20 - 7/23 some other sportsbooks have these lines would love too see them here

The costermer service has greatly improved, thanks for that!

I would like too see Steemit added or burst coin

My favorite thing is how fast the deposit goes through

Bjonsx: My Feedback -> Sportsbook, Slots and Customer service
Sat, 07/21/2018 - 18:10

Hey guys!

First of all I want to say I love betcoin and I really enjoy betting on my favorite teams. It makes the matches a real fun to watch and a bit of an adrenaline boost :D

So now to the questions:

What Improvements do you think could be made to the Betcoin.ag casino?
- The overall dashboard needs to be improved. I am betting daily on 10 different matches and I have no idea where did I bet after 15 min. I don't see my active bets or even "You bet on this match already - See details". The sportsbook really needs some user interface area. Maybe a pop-up, "the match you bet on just started" :)

- I would also love the option to cancel my bet as I made a mistake once betting on the wrong team. Haven't found a way to change it.

- I bet mainly on League of Legends and what would be super cool would be a kind of chat room with the Twitch or Youtube stream when the matches start. So I can join and chat with everybody that bet on the same game or the series. Definitely a good way to keep your users on the website, increase the stay rate and increase traffic.

What changes would you like to see in the Betcoin sportsbook?
Already described above.

Rate your experience with Betcoin service
I received an answer within 25 seconds (?!?!?) and I am not kidding. Best support ever!!!!

What new currencies would you like to see us accept?
I think you can also accept Monero, but as you aim for the biggest user adoption, BTC, ETH and LTC are the key ones for you. (I am a Senior Marketing Professional for Blockchain Projects so I know what I am talking about )

What do you like best about Betcoin.ag?
Everything, I like the fact it's simple and deposits and withdraws are fast. Support is amazing and I am only looking forward to see a more user friendly dashboards :)

Hope it helps!

jadenelson: Feedback
Sat, 07/21/2018 - 21:31

Firstly, in the two years I have been playing at betcoin.ag they have repeatedly asked this question, compared to the 0 times I have been asked for feedback or input from any other similar site, and for that alone, I thank you.

For the Casino, the biggest change I would like to see is smaller min bets. My favorite game Sugar Pop has a min spin of 1 chip ($7.50) so I am discouraged from playing. I feel like all the bets were picked when bitcoin was worth much much less. If sugar pop was $0.50 a spin I would play all day long :)

For the Sportsbook,I would love to have a tab for pending wagers. It used to be that way, now it's frustrating to have to go to transaction history to find bets.

For Customer service, I have absolutely nothing to say but praise. Fast, friendly, knowledge. The whole package :)

There are no currencies that I'm missing, or wish you had.

Besides the customer service, I'd say the best part has always been the fast deposits and even faster withdraws. Keep up the good work!

Jade

98789: My experience on Betcoin.ag
Sun, 07/22/2018 - 03:23

I think lower stakes for some games would be good, specially considering the price of bitcoin these days. It has remained the same as when BTC was worth just a few hundred USD (I have been a user for a couple of years). Other than that, you can always keep adding more games, the selection currently is quite good, but more to choose from is always nice.

I would like to see a VIP system in place for the sportsbook. Both to earn points from bets there and to receive benefits from it. That's the part of the site I use the most and it has no loyalty system (you gave me 2,5K VIP points last time I complained, so I am not complaining about my rank, but giving a general suggestion). Even more markets would also be good (smaller leagues, other sports, etc.). A history of bets, and a way to check your active bets, would also be a nice addition.

Customer support agents are quite professional, but times have worsened a lot. Back during the early days (roughly when the Bitcointalk signature campaign started) you had to wait zero to be assisted, now, you always become queued, and sometimes it takes too long. I also think you may add a few agents that speak other languages (I, and some other people, may be comfortable with English, but that would help you attract new customers. For example, in most Spanish speaking countries, the average percentage of billingual people is one digit -i.e. less than 10%-).

Not a "new" one, but I would love to see XDG (Dogecoin), it has a small transfer fee and I have some DOGE stacked, and AFAIK, no major sportsbook accepts it at the moment. It was quite popular with the now defunct DirectBet (I hope you do not mind my mentioning it, but it was a referent for BTC and altcoin sportsbooks and casinos before it was shutdown).

What I like the most is the variety, how professional customer support is (sorry to mention it again, but I was loyal to DirectBet even though their shitty odds because their customer support was world class -it was better than yours, but yours is also quite good-), the promotions (I busted most of my bankroll with the last one and won nothing, but they are entertaining), the referral system (I have earned a fair amount of BTC without even actively promoting my link, only what comes from the signature in my old and abandoned BCT account), the speed (it is annoying at some sportsbook to have odds changed or bets unconfirmed because of delays), and a lot of small details that one notices.

By the way, it would be great if you told who were the bonus winners (in this kind of threads), it would feel more transparent (I, for example, have given feedback a few times, and I consider I give an honest one which I spend a fair amount of time writing, and have never been awarded anything).

ChefSick: Betcoin rocks!!
Sun, 07/22/2018 - 14:37

Improvements? I would like to see maybe some blackjack tournaments! Also would like vip points to be easier to accumulate in the earlier stages.

Changes I would like to see are maybe introduce a mobile app for betting ? It is a little slow on mobile but really not too bad.

My experience with support has been top notch and unmatched. The support tickets are answered promptly, sometimes even within minutes. I find that to be amazing customer service. Chat is excellent too - they know what they are talking about and aren’t robots!

As far as currencies go, I don’t think there’s a need to add any. Almost all who have altcoins have bitcoin or ltc or have access to it.

One more thing - id also like to see real time converted balances based on current prices so I can see how much my balance is actually currently worth. I know this already exists but I would like it more accessible.

Betcoin rocks!

ChefSick

tribalblu: Feedback
Tue, 07/24/2018 - 09:18

What Improvements do you think could be made to the Betcoin.ag casino?

I'm not a user of the Casino but if I am a user, I would want a snappy interface. No lag when navigating.

What changes would you like to see in the Betcoin sportsbook?

Brighter interface colours, maybe Yellow rather than dull ones. Also, the transactions screen should have everthing summarised without requiring me to click to view the details. Use bolder fonts and Win / Losses should be using bright green and red colours. I would like to know from one glance what is going on in my account than be frustrated and leaning forward too see things clearly and clicking links and waiting for it to load.

Rate your experience with Betcoin service
How has your experience been with our 24/7 live chat, support tickets and email support?

Customer support was great. Continue keeping the chat button at the bottom right of the screen irregardless of the page we are on.

What new currencies would you like to see us accept?

More anonymous Alt coins that are stable in price against fiat currency.

What do you like best about Betcoin.ag?

Cryptocurrency acceptance and the easy sign-up.

lonnislegend: Feedback and possible improvements
Tue, 07/24/2018 - 10:22

i am not sure how things work if live casino games are being provided by thrid party. but, I personally think the bet amount
should be decreased for the casino games. thats the only thing i would like to change.
For the dice game i would say that the math is pretty bad for example if I place a bet of 0.04 mbtc at 1.5X payout, i would be getting 0.01
mbtc instead of 0.02 mbtc. the layout has to be improved for dice.

sportsbook-
it is too complex for a new user to understand. kindly have a look at the sportsbook which i have shared here, it is pretty easy to
understand. i think there should be some sort of sportsbook for advanced and beginners.
lossback/betback would be just fine for sportsbook.

support-
live support is pretty good. they respond quickly and talk to users nicely. ticket support replies are quick as well.

In future i would love to see monero being accepted on betcoin.

best thing about betcoin is accepting multiple currencies and transactions are fast unlike other casions which demand KYC and if i wanted
give my personal details, i wouldnt be in crypto and that is probably the best thing about betcoin, maintaining anonymity.

Acegee: Sportsbook suggestions
Wed, 07/25/2018 - 21:18

Hi, I primarily only use the sportsbook here. As some have mentioned above, I particularly would like to see sports bettors be included in lossback and betback at at least some kind of percentage, and for that sports to be included at some rate in commission from affiliates.

As far as the UI goes, I think it could be re-designed to be more user friendly. Also, one of the main things I would like to see added is a better filter for sorting games/markets. For instance, I don't usually bet on soccer. I'd like to be able to check a box that hides soccer games and keeps them from repopulating when refreshing the page. Kind of like the same filter you would use to show/hide games on a poker client. I'd also like to see account balance update in real time when placing bets without having to refresh the page and to have a pending wagers section implemented.

As far as support, most of my interactions have been with Randy, who is generally awesome, but the other folks I have encountered via the ticket system or live chat have always been super helpful and professional.

The best thing I've found in regards to Betcoin is you guys have some really nice sportsbook promos, like the parlay match promo and the recent World Cup prediction competition. As an avid NFL bettor, I'm looking forward to seeing what you guys will be rolling out in the next month.

Support Randy: We are excited about the
Thu, 07/26/2018 - 02:12

The recent promotions have been fun and rewarding indeed.
We are excited about the upcoming NFL season also and appreciate the feedback.
We will post a thread for promotion Ideas in the near future and will be happy to entertain any ideas players might have for NFL promotions.
Meanwhile, for ideas players wish to put in the hat, please make us a quick ticket explaining your ideas and we will be happy to check it out.
Thank you, AceGee, as always, very helpful.

jadenelson: Anniversary Bonus
Thu, 07/26/2018 - 01:00

Hey I just had my 2 year betcoin anniversary and thought it would be nice to recieve an anniversary bonus. Just an idea...

CntryBoy: As far as anything that I
Thu, 07/26/2018 - 01:20

As far as anything that I suggest may need changing or improved, I can honestly only come up with a couple things, as most of the features and games on the site are right in line with other places.
1. I would like to see the minimum bets on most games (slots) lowered considerably since most have a minimum of 0.1 coins or there about, which when Betcoin first started was a fairly low minimum bet, but with the significant raise in the value of BTC, ETH, and LTC, the minimum bets are quite high when compared to other sites.
2. I think the forum could use some updating, namely dividing the threads up into categories (slots, sportsbetting, table games, etc.) as it can be a bit annoying having to scroll through a list of all responses to find what you may be looking for.
3. An "open bets" tab would be nice in the sportsbook as well as some player props bets.
Betcoin has a lot going for it and just a few minor improvements could have it moving up the ranks of crypto gambling sites... and support has always been pretty good and also fast here!

REDSCARFACE: Betcoin Feedback
Thu, 07/26/2018 - 04:10

What Improvements do you think could be made to the Betcoin.ag casino?

I think the casino is fun I been here for many years and plaid it non stop. The few things I would like see changed is the minimum amount that you can play be changed. With currency going up I would like to place smaller bets. Also, I would love to see more mobile games on casino. Casino is a pretty fun addictive game as long as the money is there!

What do you suggest could be done differently to keep Betcoin at the head of the pack of online casinos?
I believe lowering the amounts on the casino slots would be one way to keep it at advantage. Also offering playback on the slot games will help earn more customers. Since you already have alot of crypto these ways will improve it.

What changes would you like to see in the Betcoin sportsbook?
I would like to see a mobile version of sportsbook. It already has a fast pace update and a good amount of live games. Maybe add a banker option to the betting. Also, different lines for advanced players would be another great option.

What other changes would you like to see made to our sportsbook to ensure it is the best around?

Make a mobile app. This wI'll guarantee your book the best out there seeing everyone uses mobile phones. Also. maybe add different lines on same games for more advanced players. Most sports books do this if they see there player doesn't bet noobish.

Rate your experience with Betcoin service
How has your experience been with our 24/7 live chat, support tickets and email support? Do you have an experience you would like to discuss? Do you have any suggestions for ways we can improve our player support?

When I first started support wa's great but then it started to lag a lot and very hard to get ahold of. Now it seems like my tickets are getting answered and live sport if within minutes. I would like to see a phone number support incase of severe instances. This would improve players feeling comfortable about playing here and also ensure great support.

What new currencies would you like to see us accept?

I would like to see Gas and doge. These currencies are awesome and doge will get up there 1 day! Monroe is another great coin to use! As currencies go up it will be hard to choose which ones to keep around. Adding them though, will increase your players.

We are always striving to stay up to date with the latest, most popular currencies. What are some new currencies you would like to see accepted at Betcoin?
As stated above I personally would like to see neo gas, doge, and monroe. These currencies are popular with most investors and would be fun to play with.

What do you like best about Betcoin.ag?

Honestly over the years I been here the most I like about betcoin is the way it keeps on building. The site use to be just poker but it did a great implement to sports which is my favorite. They have been awesome responding to issues which keeps me coming here. Everything is straightforward here no hidden agenda.

We have given you ample opportunity to critique us in the above questions. Now stroke our egos! What are your favorite aspects of the Betcoin casino, sportsbook, affiliate program and community?

My favorite aspect of the casino is the games which I love playing progressive slots. The sportsbook would be live betting. You do not see to many places that have this many live games offered. Also, having the new look to it is just phenominal. The affiliate program is pretty good I have a high amount of referrals because of the options I can use to advertise. The community forum has a lot of good articles and people within it. I like seeing contest like this though rarely win them but it does make some of us really enjoy why we are here. Some of us who played here long enough enjoyed the free rolls they use to have and I think these things are a great replacement.

SickMetaGame: What Improvements do you
Thu, 07/26/2018 - 13:55

What Improvements do you think could be made to the Betcoin.ag casino?

Unique wagering contests (Slot of the day - the machine could be changing daily, need wager X amount to enter a raffle for a casino bonus/chips, win or lose doesn't matter), more hype for provably fair card table games.

Live dealer blackjack games would be great if we somehow get a special table for Betcoin users only where we could actually sit down and make our own plays, if segregation just for Betcoin would be too much of work then I think adding tables, where player can occupy seat for say 60 min max and then has to stay off the table for at least 15-30 min so somebody else would get a seat might work. They can still bet at the back during the time. That's something to live providers to think about.

Right now the most you can get is betting behind someone in regular games or playing unlimited which isn't the best option because there is always some way too optimistic dude making plays which they shouldn't, for example hitting 15 against a dealer showing 4. While they aren't busting your hand then they are pulling off the card which dealer needs for a bust still.

What changes would you like to see in the Betcoin sportsbook?

1) Match of the day bets - close to the same idea as for casino, special matches of the day everybody who wagers on those matches enters a raffle for chips which could be some fixed amount or maybe 1% of the total bet on the matches. It sort of works out like a longshot-cashback lol.

2) Currently also notice a lot of pointless lines in the book, like total overs/unders would be same range as let's say 2nd half overs/unders, sometimes you see half a point change, sometimes you don't even see change just lower odds for actually same outcome just market has a different name. Would suggest removing markets like that and adding a wider range of overs/unders or handicaps. Some competitors, for instance, give 20 points wider range for handicapping. Odds aren't always the greatest but it's about the option/selection.

3) Increasing parlay max to at least 10 matches.

4) When I bet in this book for the first time then it was confusing that lines showed just - even though you can make a read that it is most likely opposite for the other box then it still stays confusing if you are a low volume/recreational bettor. Not sure if we can add the outcome next to the odds so like it would show when you click on the tab what your actual option. So it would look something like -3 1.75 +3 2.00 on the slip before pay in your bet. You can figure it out obviously after a few bets or ask chat but that might not be the best option always.

Rate your experience with Betcoin service

Support is excellent, there isn't really anything to complain about. Maybe give live chat reps a way to file a ticket for the players when somebody comes to report/complain instead of telling them that they have to file it themselves. Not that it is a big issue most of the times, but if the customer is angry then their first thought will be negative towards live chat not being helpful enough. Like finding out what is the issue and answering "Unfortunately, I cannot resolve this myself, but I have submitted a report/ticket about it to our supervisors. Expect a notification on the matter soon." will work much better for a disgruntled member than "File a ticket"

What new currencies would you like to see us accept?

Wassa-wassa-wassa-wassa-wasssssaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa-Bitttttconnnnnnnnneeeeeeeeeeeeeeeeect (BCC)... lol that's a joke.

Steem might be good. We have good choices already but more never hurts. I am leaving out the coins which I think are coming soon anyway NEM, Zcash.

What do you like best about Betcoin.ag?

Very fast withdrawals, superb betting selection in the sportsbook, fast grading, interactive community, generous promotions, multi-cryptocurrency support, excellent casino games selection, bonuses.

SMG

SickMetaGame: Live dealer blackjack...
Thu, 07/26/2018 - 13:58

That issue of not getting a seat happens at low stakes like $1-$10, I have never opened higher tables because we have to bet in chips in those same limits and that's too rich for my blood. Right now lowest that I have found for live blackjack is 1 chip and poker is half a chip to see the hand and then a chip to play it.

SMG

SickMetaGame: Live Betting Markets
Thu, 07/26/2018 - 14:28

When you open live book then the first view shows matches filtered by sports and how many active ones, when you open a match to see extra markets those lists expand automatically.

Could this be changed so that when you open extra markets, sports list stays shrank until you click on the sports and it shows how many active matches behind the category like it does on the first page?

SMG

GamingOn: What Improvements do you
Thu, 07/26/2018 - 17:40

What Improvements do you think could be made to the Betcoin.ag casino?
1.
Trying to get new games more and more because there will be more options and therefor more fun for the people who are playing in the casino at Betcoin.ag. Hopefully that with purchase of more traffic from Bitcoin from the many casinos around.
2.
We know you have many online casinos to choose from and we are constantly working to stay ahead of the game! What do you suggest could be done differently to keep Betcoin at the head of the pack of online casinos?
3.
What changes would you like to see in the Betcoin sportsbook?
Since the new book was released late last year, we have received tons of compliments on our fast, accurate grading. What other changes would you like to see made to our sportsbook to ensure it is the best around?

Maybe sportsbook tournaments and things of that nature with other people do casino battles meaning tournaments. This would really break the mode for major place like this one and that would be more fun like who won the best streak in an hour or a team of people going into a tourney with entry fee of what Betcoin.ag decides.
4.
Rate your experience with Betcoin service
How has your experience been with our 24/7 live chat, support tickets and email support? Do you have an experience you would like to discuss? Do you have any suggestions for ways we can improve our player support?
I love it there is no better in my opinion I have talked to allot of the staff and they were always awesome and not insulting.
5.
What do you like best about Betcoin.ag?
We have given you ample opportunity to critique us in the above questions. Now stroke our egos! What are your favorite aspects of the Betcoin casino, sportsbook, affiliate program and community?

First Betcoin casino is fun I love the slots the only thing I would love to say about and them is that I wish I could play more. I like Good and Bad slot and orc slots too with those time for playing I do like looking something new and they were I thought and t hat is what I like about that.

I personally don't play sportsbook so I don't know too much about that.

Affiliate program is great it tracks all things you could ask but I would say new banners and stuff would be really nice but I have been working on getting members into from my website and its been working good.

The community is fun and I think everyone should be more friendly than they already are but thats just a joke I like people here and it is a strong members actually talking to people that are not anywhere near my rank. I like to also cover games myself in my blog what they are playing.

Hope this helps everyone and good luck!

xander8912: My feedback
Thu, 07/26/2018 - 23:42

What Improvements do you think could be made to the Betcoin.ag casino?

Whilst the site is very well laid out, I think that some improvements to the layout would be very beneficial to players.

For example, being able to list all games A-Z in text format, so players can see literally every single game Betcoin offers on a single page or spread over just a few pages. It gives players a real sense of scale and a way to pick out games in an instant.

One thing I personally feel strongly about is getting some more game providers on board.

Play n go for example, with games such as Book of Dead and the more recent Reactoonz, are massive games in the community in general, and I know for a fact some players just won't play at a site that does not have these games. Netent too, with Dead or Alive, is a massive boon to have in your list of games.

Offering a weekly reload bonus on slots would be awesome too. Example would be every Monday a 50% bonus on say Endorphina games only. Keep things fresh and exciting to try and beat wagering on a new set of games each week, almost like a challenge.

What changes would you like to see in the Betcoin sportsbook?

Whilst I'm not a huge sports bettor myself, I'd love to see more esports events to bet on. This would be right up my alley personally.

Rate your experience with Betcoin service

In a word; superb. Support is everything it should be and more here, and it is a very big reason I rate Betcoin so highly.

Even when I'm sure I've been a bit of a pain and maybe even deserved to be told to sod off ( happens to best of us!) they remained professional and Courteous in all correspondence. Speed excellent, service excellent, little if any room for improvement in my opinion.

What new currencies would you like to see us accept?

Would love to see doge become available.

What do you like best about Betcoin.ag?

The honesty and integrity, no doubt.

The way you are handled as a real person and not a number in a database. In fact, this whole thing right here epitomises Betcoin. To ask for players to give their feedback no matter good or bad, to take on board and genuinely listen to and appreciate your customers. This is something you can't find at almost all casinos. And it's worth to me more than almost anything when playing online.

Betcoin doesn't feel like a soulless corporation out to fleece you. Quite the opposite and it is the reason I'm here.

yakuzza: Feedback
Fri, 07/27/2018 - 07:40

I will start with a little information about my preferences, I believe there are a lot like me out there so you could make a profile of customers of the same type. So I love sports betting and the thrill of watching the game I have bets on. Love the check out all the information possible about the biggest events, consider it and then place a bet on. Never been into casino games but don't mind a little blackjack with live dealer or trying a video slot I'd think is interesting with a few small bet spins. So to the questions.

What Improvements do you think could be made to the Betcoin.ag casino?

  • I've checked out some of the games and I think you need a smaller minimum bet limits. The smallest the better just to fire up the curiosity of the customers who haven't tried it and don't want to risk big amounts.
  • Crossover promotion with sports book - I'd love to see some crossover promotions between casino and sports book. This could go both ways:
  1. Wager certain amount in the casino section and get a freebet/bonus for sports book
  2. Bet on certain event, or make accumulator bet etc. in sports book and get free spins/bonus in the casino

What changes would you like to see in the Betcoin sportsbook?

  • Cashout function - I think this could be easily be implemented at least for the biggest events. I'd like to have the option to take partly my winnings or cut my losses in play, or between events in accumulator bets
  • Adding the sportsbook vip program - this should increase the loyalty of the customers. One Vip program for all products is also good thing to do, but I think it should be simple to understand

Rate your experience with Betcoin service
Support is simple the best

  • I use the live chat for common questions and small problems, when site is slow, balance problems etc.
  • Support tickets/Email - always fast and accurate. I try to describe my problem as good as possible and get a straight answer, never been back and forth with the support and communications was top-level. Never waited more than 1 hour for answer back

What new currencies would you like to see us accept?

You should most defiantly consider Monero and Zcash

What do you like best about Betcoin.ag?

  • Privacy - most important thing when comes to crypto gambling site. Never been ask for KYC or any other personal information.
  • Withdrawal speed - once you confirmed it coins are on their way
  • Support - sure has place in the best things about Betcoin

Honorable mentions

  • World Cup promotion - this went so underrated in the crypto gambling community. In my opinion it was the best World Cup giveaway out there
  • Seeking feedback from customers - it is nice to see betcoin are open to customers ideas,it is great way to stay on top and always strive to improve.
Betcoin: Thanks so much to all who responded!
Fri, 07/27/2018 - 19:00

Thanks so much to all who responded!

We are overwhelmed by the outpouring of support, as well as the great suggestions, some of which we will implement in the near future. Anyone reading these responses can understand how difficult it was for us to choose winners, so we actually added 1 additional 5 chip prize, plus 4 honorable mentions who each received a 5 chip casino bonus.

The winners of the 5 mBTC grand prize are:
98789, yakuzza, GamingOn, SickMetaGame, xander8912

The winners of the honorable mention prize of 5 Casino Bonus chips are:
cryptodude15, Bjonsx, Acegee, REDSCARFACE

If you didn't get picked this time, don't sweat it. We really appreciate the great responses, and we will have more articles with chances to win in the near future, so please keep those comments coming and you will certainly get chosen for a future contest. It was extremely difficult to choose these winners, because every single response had something useful to say and we truly appreciate you all.

Good luck to all players!

moonshibe: Too late? Here's my suggestions
Tue, 10/09/2018 - 09:04

What Improvements do you think could be made to the Betcoin.ag casino?
Home page, less choices, more organization. It's ovverwhelming with all the choices, perhaps tabs with bigger images? The casino is great but live games have never worked for my accounts. Also micro stakes might encourage more to try now that bitcoin is worth more than previous years.

What changes would you like to see in the Betcoin sportsbook?
1. Micro bets
2. More responsive, sometimes i cant get bets in on the fly
3. more live betting - we bet on hockey but most of the time all the games arent available for live bettting NHL
4. points with rewards - gamify it, allow people to buy things / tickets for betting w/ points.
5. side games like the parlay jackpot at Nitrogen sports.

Rate your experience with Betcoin service
Every time i get directed to post in the support forums, but everytime that solves it, so its okay!

What new currencies would you like to see us accept?
I think crypto overload kills credibility after a while. Focus on the popular / fungible 5 -8 and use the time to better those services instead of supporting and troubleshooting and marketing cryptos. You're targeting the same people after a while, and not onboarding more users, people in all these cryptos are the same people for the most part.

What do you like best about Betcoin.ag?
It works well, i miss on-site poker.

Overall its good. I think with a shift of marketing focus and focusing operations on perfecting what you have will help growth come.

Betcoin: This is excellent feedback, thanks!
Tue, 10/09/2018 - 13:36

This is excellent feedback, thanks! Player feedback does not go unnoticed and several of the improvements we have made in the past few months came directly from the players (increasing sports limits, adding ETC and XMR etc..) Thank you very much and good luck!

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