Jasonort Case Resolution

From the very second our great player jasonort came to us with his casino related issue, Betcoin.ag took immediate action working with the software provider to understand, explain and then complete a proper resolution of the matter.

by Betcoin on July 6th, 2016

From the very second our great player jasonort came to us with his casino related issue, Betcoin.ag took immediate action working with the software provider to understand, explain and then complete a proper resolution of the matter. We were asked and chose to remain silent on the matter to the public because statements would only cause speculation which would not be conducive to what we believed would be a proper outcome.

The Betcoin.ag staff spent hours every day working and speaking with jasonort and the software provider to do what we thought was right for our great players. It took just over two weeks and many hours to complete what all parties believe is a proper and fair resolution. We would have it no other way.

Throughout this entire process jasonort can attest to the fact that the Betcoin.ag staff made ourselves available nearly 24/7 to answer every question and provide proper updates when available as we would have done for all of our great players. jasonort was also clear to never blame Betcoin.ag for this issue as this was clearly a software issue and would have happened on any other online casino.

Throughout this entire circumstance jasonort continued to play at Betcoin.ag and so did many new and old Betcoin.ag players. We are very thankful for that. We will always do the right thing at Betcoin.ag for our great players and we look forward to being your favorite place to play for many years to come. Thank you!

 Filed under: Casino