Sportsbook Transaction Error FIXED

We are working through a sportsbook transaction error issue and we expect a minimum of 4-6 hours to complete it.

by Betcoin on February 24th, 2019

UPDATE: Sportsbook fixed and back up and running. Wagers placed should have been deducted and paid out. If there is an individual issue, we will get you taken care of via ticket at www.betcoin.ag/support.

We will get everyone taken care of.
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We are working through a sportsbook transaction error issue and we expect a minimum of 4-6 hours to complete it. We are also speaking internally about how we can take care of our great players for their support and loyalty during this inconvenient time. We will continue to work hard to deliver an exceptional experience and we are thankful to have you. We will keep you posted.  Filed under: Sportsbook

8 Comments

colerfrederick: So what’s happening with the
Sun, 02/24/2019 - 05:14

So what’s happening with the bets that were placed and accepted in live? Are they being honored? Are they void? What’s going on

Support Randy: Just drop us a quick support
Sun, 02/24/2019 - 06:25

Yes, the problem was cosmetic and did not populate records for some live bets on players transactions. However, the back end of the site has hard copies of all wagers, which will be reviewed and the missing wagers verified and paid accordingly.

Just drop us a quick support ticket for tracking this through to completion.
We will be fair with all players regarding all wagers as always.
Very sorry for the inconvenience but the support tickets help us track through to completion.
We will take care of our great players. This is something you can count on. Always.

pemichee18: Damn its more than 6 hours
Sun, 02/24/2019 - 11:58

It is more than 6 hours what are you doing

JakeEy: Well
Sun, 02/24/2019 - 12:02

Well yeah.. it is a Sunday, they probably have nobody in the office able to fix anything and out sourcing to get this sort of thing fixed is at a premium. Expect it late tonight or early tomorrow.

chedorinagashi: you guys need to relax,
Sun, 02/24/2019 - 12:22

you guys need to relax, support team doing their best! just come back later guys

chedorinagashi: you guys need to relax,
Sun, 02/24/2019 - 12:22

you guys need to relax, support team doing their best! just come back later guys

Acegee: it sucks, but...
Sun, 02/24/2019 - 14:04

It sucks the book is down still, but believe me when I say nobody wants the book back up more than Betcoin. I'm sure they're doing everything they can in order to get it back up as quickly as possible.

Betcoin: Sportsbook Fixed and Back Up And Running
Sun, 02/24/2019 - 16:33

Sportsbook Fixed and Back Up And Running - All wagers that were placed were properly graded and paid out, however due to the error we are addressing individual tickets to assess each matter in great detail. We apologize for any inconvenience and look forward to providing you exceptional service moving forward.

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