Terms and Conditions
The Terms and Conditions stipulated below are effective as of January, 2018
1.1 The website www.betcoin.ag is operated by CGN.
1.2 Before using the website www.betcoin.ag, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
1.3 These Terms and Conditions come into force as soon as you click the check the box on signup, by which you signify to the casino that you have read the Terms and Conditions, accept them and are fully bound by them.
1.3 The casino reserves the right to modify and amend the Terms and Conditions with or without notice at any time.
2 ACCEPTED PLAYERS
2.1 The website accepts players only from those countries and geographic regions where online gambling is allowed by law.
2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
2.3 Players from any country where our service may be illegal are prohibited from playing real coin wagering games. If you are a citizen or resident of one of these countries or a country in which our services would be illegal and we determine you have played in violation of these terms, we reserve the right to close your account and refund your balance without notice moving forward.
2.4 The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for cryptocurrency online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
2.5 The Company reserves the right to ask for the proof of age, location and identity from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
2.5 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
2.5.1 Players from Canada are not allowed to play NYX (NextGen) games.
2.5.2 NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Latvia, and Lithuania.
2.5.3 In addition to the above, Guns’n’Roses, Motorhead, and Jimi Hendrix are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada. Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
2.5.4 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
2.7 2.7 Using a proxy, VPN, or other artificial means of spoofing your location is prohibited.
3 ACCEPTED CURRENCIES
3.1 The website allows playing for the following currencies: BTC (Bitcoin), ETH (Ethereum), BCH (Bitcoin Cash), LTC (Litecoin), DASH and Ripple (XRP).
3.2 The default currency is in bitcoin, specifically millibitcoin or mbtc and currency exchange is strictly forbidden. That means that, once you deposit in one currency, you will only be able to withdraw in said currency. If you attempt to exchange currencies your account may be terminated.
3.3 Minimum deposit amounts for each currency are: 0.0001 BTC in whichever currency chosen.
4 FEES AND TAXES
4.1 The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
5 GAME RULES
5.1 You confirm that you know and understand the rules of games offered by the website.
5.2 It is at your discretion to know the payout percentage of each game.
5.3 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
6 DISCLAIMER OF LIABILITIES
6.1 You confirm that you are aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
6.2 The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
6.3 The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
7 PLAYER ACCOUNT
7.1 Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case Betcoin.ag holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.
7.1.1 If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
7.2 Player’s account can only be accessed with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
7.2.1 As part of the registration process, you will have to choose a username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
7.3 The player shall not provide access to his or her user account or allow using the website to any third party, including but not limited to minors.
7.4 The website can only be used for personal purposes and shall not be used for any type of commercial profit.
7.5 The player must provide valid personal data during registration, including valid telephone number.
7.6 Betcoin reserves the right to refuse or close a Member Account at its sole discretion, but any contractual obligations already made by Betcoin shall be honored accordingly.
7.7 Betcoin reserves the right to declare a wager void, partially or in full, if Betcoin, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
7.8 If it is discovered that a deposit is the result of a double-spend, it will be considered an act of fraud. In the instance that a deposit you make to your Betcoin player account does not clear the Blockchain within three hours, it will be considered fraud and our bitcoin payment processor will automatically flag those transactions. Flagged transactions will cause your player account to automatically be disabled. All play associated with that deposit will be null and void and your account will reset to the balance before the flagged deposit. Likewise, if a deposit is intentionally delayed by the player through the Blockchain, it will be considered fraud. Additional stipulations to double-spends, delayed transactions, and invalid play are outlined in Section 8.4 of these Terms.
7.9 in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use coin that are valid and lawfully belong to you.
8 DEPOSITING FUNDS
8.1 To deposit funds into your Member Account, you can transfer funds from your personal cryptocurrency wallets to the corresponding wallets on your Deposit page. Please contact our support team at www.betcoin.ag/support or on live chat to inquire about the payment methods which are most favorable for your country of residence.
8.2 Betcoin does not accept third party payments. You must make deposits only from a supported wallet for your currency of choice which rightfully belongs to you. If we determine during the security checks that you have violated this condition your winnings will be confiscated and original deposit returned to the owner of the payment account. Betcoin is not responsible for the lost funds deposited from third party accounts.
8.3 In the instance that a deposit is unable to be verified by the Blockchain within a reasonable period, it will be considered fraud. All play and winnings associated with that deposit will be null and void. Your account will be temporarily closed and all costs incurred by Betcoin, including provider and platform fee retrieval, affiliate commissions, and Betcoin administrative costs associated with these transactions will be noted on your account. A KYC is required to reopen a suspended or deactivated account. In the instance your account is reopened, all debts determined by Betcoin must be satisfied before you may play Games or make a withdrawal in the future
8.4 If we find a suspicious betting pattern upon review of your play, that includes but is not limited to betting with a deposit that was not confirmed at the moment of play, Betcoin reserves the right to void all bets.
8.5 Because Betcoin does not require players to wait for a Blockchain confirmation before they are allowed to play, all funds with which you are playing while waiting on (minimum one) Blockchain confirmations are provided as a courtesy to you by Betcoin. This means that game provider and affiliate fees associated with an unconfirmed deposit are paid by Betcoin as a courtesy on your behalf. Therefore, all winnings and commissions associated with play from Betcoin courtesy funds belong to Betcoin. If it is determined that you have abused this courtesy, Betcoin will retrieve its courtesy funds, void all play and winnings associated, and and your account will be temporarily closed. All costs incurred by Betcoin, including provider and platform fee retrieval, affiliate commissions, and Betcoin administrative costs (determined by Betcoin) will be charged to your account. In the instance your account is reopened, all debts determined by Betcoin must be satisfied before you may play games or make a withdrawal.
8.6 When effecting deposits into your Account, Betcoin reserves the right to use additional procedures and means to verify your identity.
9 WITHDRAWING FUNDS AND REFUND POLICY
9.1 Withdrawals will be made to your stated wallet address. To withdraw any funds which have been deposited, we require the blockchain to give at a minimum 4 confirmations of your deposit before a withdrawal can be made. If you deposit with a small mining fee, the confirmations will take up to a couple of hours.
9.2 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
9.3 The payment team at Betcoin reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of 1 Bitcoin, and further reserves the right to carry out such verification procedures in case of lower payouts. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
9.4 All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. Betcoin may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.
9.5 Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with cryptocurrency, the money will be drawn from your player account instantly.
9.6 If you win 25 Bitcoin or more, we reserve the right to divide the payout into ten installments, paid with 10 per cent every month for 10 months until the full amount is paid out.
9.7 You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.
9.8 If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 110% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, Betcoin will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. Betcoin reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Free spins at Betcoin can only be received once per household / IP. Risk-free bets on any games do not qualify for Betcoin’s wagering requirements.
9.9 Betcoin reserves the right to check player’s identity (KYC procedure) prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit.
9.10 It is the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. In case of false personal data provided by the players, the withdrawal will be refused and the user account will be terminated. The player will be informed thereof by email. In case of the faked or fraudulent documents provided will result in confiscation of deposits and potential winnings of the player.
9.11 Player’s identity check may require a selfie, a selfie with a note to the casino, a phone call or verification of a player via live video call (Skype), copy of government Identification, passport, and recent utility or cable bill.
9.12 We'll make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two weeks, the funds will be retained by the Betcoin.
10 ANTI-FRAUD POLICY
10.1 The Company has strict anti-fraud policy.
10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.
10.3 This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.
11 DORMANT ACCOUNTS
11.1 If the player’s account stays inactive during 60 days (the account holder does not login and performs no deposits, bets or withdrawals), it is considered a Dormant Account. For the players security, the players funds will be archived and inaccessible until the player returns and comes to live chat or submits a ticket to collect the funds. The casino reserves the right to terminate such account and withhold any coin available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact the Betcoin support team.
12 PRIVACY AND SECURITY
12.1 Betcoin is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
12.2 We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to Betcoin employees, employees of the software provider, to payment systems and other third parties which assist Betcoin in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
12.3 Betcoin is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
12.4 Betcoin is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using Betcoin’s gambling services.
12.5 In case Betcoin discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to the relevant authorities.
12.6 Betcoin is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
12.7 We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
12.8 We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.
13.1 The Betcoin website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at [email protected].
14 RESPONSIBLE GAMING
14.1 Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
14.2 If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
You may contact our Support Team at [email protected] or on live chat and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support:
14.3 As a player, you have the opportunity to put a deposit / wager / loss limit on your account. To clarify the functionality of the loss limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits 50 mBTC, has a loss limit of 10 mBTC and the player goes on and wins 1,000 mBTC, the player can still lose more than 10 mBTC of the 1,000 mBTC balance as it's based on the initial deposit instead of the winnings.
15 PROTECTION OF MINORS
15.1 Betcoin is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
16.1 If you have a complaint to make regarding our services, you may email your customer support at the address provided on https://www.betcoin.ag
16.2 Betcoin will use best efforts to resolve a reported matter promptly.
16.3 If, for some reason, you are not satisfied with the resolution of your complaint by Betcoin, you may report a complaint: [email protected]
17. Miscarried and aborted games
17.1 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the Betcoin management.
17.2 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content, including but without limitation to: delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content, or any errors or omissions in content.
17.3 In the event of a Casino system malfunction all wagers are void.
17.4 In the event a game is started but miscarried because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User in an approved manner; and if the User has an accrued credit at the time the game miscarried, credit to the User’s Account the monetary value of the credit or, if the account no longer exists, pay it to the User in an approved manner.
18. Limitation of Liability
18.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
18.2 Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:
18.2.1 do not warrant that the software, Games and the Websites are fit for their purpose;
18.2.2 do not warrant that the software, Games and the Websites are free from errors;
18.2.3 do not warrant that the software, Games and the Websites will be accessible without interruptions;
18.2.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
18.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
18.4 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
18.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.
These Terms and Conditions represent the complete, final and exclusive agreement between the Player and Betcoin.ag, and supersede and all prior agreements, representations and understandings between the Player and Betcoin.ag.
19. Terms and Conditions apply to Betcoin.ag.
19.1 The Agreement and any matters relating hereto shall be governed by, and construed in accordance with the laws of Costa Rica. Each party irrevocably agrees that the relevant courts of Costa Rica shall have exclusive jurisdiction in relation to any claim, dispute or difference between them concerning the Agreement and any matter arising hereunder. You and We irrevocably waive any right that either may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. You expressly consent to personal jurisdiction of said courts over You and expressly agree to accept service of notice of any proceedings brought therein by transmitting said notice to You at the email address You have provided in Your Account. . (This choice of forum and law governs only claims between the USER and Betcoin.ag and shall not affect or limit any other right or remedy which Betcoin.ag may hold against any third party related to the business of providing the games, including the provision of services to Betcoin.ag by such third parties.)
In consideration for being permitted to participate in gaming activities provided by Betcoin.ag, the Player represents and warrants to Betcoin.ag that he/she fully understands, agrees to, becomes a party to and shall abide by these Terms and Conditions as such Terms and Conditions may change from time to time. The Player agrees to review the Terms and Conditions periodically to ensure that he or she is aware of any changes and additions. The terms and conditions contained herein may be modified and/or amended only by Betcoin.ag posting such modification and/or amendment in the "Terms and Conditions" section of the Web site. It is the Player's responsibility to ensure that he or she is aware of any such modifications. The Player agrees not to open, use or reuse an account at the Betcoin Casino, participate at Betcoin.ag, or accept any prize from Betcoin.ag if the Player does not fully understand, agree to comply with these Terms and Conditions.
Information in this document is subject to change without notice.