Do you have disconnection protection?

Last updated: July 25th, 2014

YES! Disconnection protection is a tool which protects our players if their Internet connection is lost while they are involved in game.

If a player becomes disconnected from our server in the middle of a Poker hand, we will protect their bet and consider them All-In for the amount of bitcoin they currently have in the pot. This protects the player's bitcoin in the current hand while allowing other players to continue betting.

Disconnection protection is not to be used for any other purpose than a genuine disconnection. Misuse of this policy may result in the loss of the disconnection protection privilege, tournament disqualification or expulsion from the website.

Our software is designed to detect if a player is experiencing a genuine disconnection before employing the disconnection protection. Players who try to take advantage of disconnection protection by deliberately allowing themselves to be 'timed out' will be considered to have folded.

All players must accept the risk of disconnection. Disconnections can and do occur. In the event of a disconnection, it is necessary to log back on and continue playing as quickly as possible. Betcoin Poker.com does not accept responsibility for any disconnection on the part of a player.

If a player is disconnected during a hand and disconnection protection is available, they will be able to play for the part of the pot to which they have contributed. This means that the player can only win whatever amount was in the pot at the time of the disconnection. Betcoin Poker reserves the right to change its policy and make final decisions on all matters relating to disconnection at its own discretion. Betcoin Poker shall publish information regarding any policy changes and relevant decisions on its website.
REAL BITCOIN GAME DISCONNECTION PROTECTION

We currently offer disconnection protection on the Fixed Limit tables only.

Disconnection protection resets are allowed for a maximum of three times in a seven-day period of live game play. Before accepting the player's reset request, Betcoin Poker will check whether the player has used up their quota of resets. We will not reset the protection if the player has used their quota.

All players are limited to eight disconnection protections (three resets) within a seven-day period of live game play.
SIT AND GO MULTI-TABLE TOURNAMENT GAME DISCONNECTION PROTECTION

Disconnection protection is not available in any Sit & Go, Single-Table or Multi-Table tournament.

RING GAMES
Disconnects
If you are disconnected, therefore, unable to play your hand while having chips invested in the pot in a ring game, you may be given extra time to reconnect. The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection.

However, if you do not reconnect during this time, your hand will be folded. This will happen regardless of your investment in the pot or the strength of your hand. Betcoin Poker will not accept any responsibility for losses caused by disconnections.

Server Issues
All transactions, including pots won and lost, are credited to your Betcoin Poker account at the completion of each hand. In the event of an incompletely or incorrectly recorded hand (for whatever reason), the accounts of all player’s taking part in that hand will be restored to their status at the beginning of the hand in question. In this event, the hand will be declared a ‘misdeal’, with all associated blinds, antes and bets returned to the players.

TOURNAMENTS
Cancellation Policy
In the unlikely event that Betcoin Poker experiences a server crash, the hands and chip counts will be restored to what was dealt prior to the crash. Should the tournament need to be cancelled, players will receive bitcoin based upon chip counts at the time of the crash.

In late registration – If a Multi-table tournament is in late registration and is cancelled, all players will receive the following compensation (including players who have busted): A Tournament buy-ins, rebuys, re-entries and fees back. It will be as if the tournament had never been played.

Running (after late registration has closed) – If a Multi-table tournament is in a running state and not yet in the bitcoin is cancelled, players that have been eliminated from the tournament will not receive any compensation for the tournament. Players that remain in the tournament will receive the following compensation.
A. All buy-ins, rebuys and fees back.
B. The remaining prize pool (all guarantees are honored) will be distributed on a percentage basis according to each players chip stack, for example, there are 100,000 chips in play, the prize pool is 10 BTC. Each chip is worth 0.001 BTC or 1 mBTC, you have 25,000 chips when the tournament is cancelled. You will receive 2.5 BTC of the remaining prize pool.

In the bitcoin - If a Multi-table Tournament is in the bitcoin and is cancelled, players that have been eliminated from the tournament will not receive any compensation for the tournament. Players that remain in the tournament will receive the following compensation: A. All remaining players will receive the next minimum payout when the tournament is cancelled
B. The remaining prizepool will be distributed on a percentage basis according to each players chip stack

Satellites not in the bitcoin – If a satellite is in late registration or running state but with no prizes yet to be distributed is cancelled, all players will receive the following compensation (including players who have busted): Tournament buy-ins, rebuys, re-entries and fees back. It will be as if the satellite had never been played.

Satellites in the bitcoin – If a satellite has reached the payout stage and is cancelled, players that have been eliminated from the tournament will not receive any compensation for the tournament. All remaining players will receive the following compensation. The value of the seat will be turned into real bitcoin and will be divided evenly to all remaining players.

Play Bitcoin and Freeroll tournaments:
Cancelled tournaments without a real bitcoin buy-in are considered to have not been played. This includes play bitcoin tournaments, play bitcoin freerolls, and real bitcoin freerolls. The prize pools for these tournaments will not be redistributed, and no compensation will be awarded to players who are still in the tournament at the time of cancellation.

The tournaments disconnect protection and cancellation policy applies to all tournaments.

A Sit & Go tournament will be cancelled if all players have been disconnected and 30 games have been played before they can be reconnected. SnGs will be refunded in two ways if they are cancelled:
A. If all the original players in the SNG remain, (no players have busted out), all players will be equally refunded with their buy-in and fee.
B. If one or more players have busted from the SNG, players will have the prize pool divided amongst players, by chip count.

We reserve the right to cancel/amend/reschedule tournaments at any time, for any reason, with or without notice. We reserve the right to amend our poker tournament rules and policies at any time without notice. Such amendments will take effect as soon as they are listed in the 'Tournament Rules' section of the website. It is the player's sole responsibility to review the tournament rules and policies before entering a tournament.

The poker tournament rules and policies contained herein represent the complete understanding between the player and the site with respect to the player's activities at any tournament, except as otherwise specified in any poker tournament rules pertaining to a particular tournament, as posted on the website.

Notwithstanding anything to the contrary, all use of the website by a player is governed by the Terms of Service. In the event of any dispute, these Terms of Service will apply.

Should any dispute or situation arise, all decisions made by Betcoin Poker management are final.

15 Comments

btcjbtc: Request to Remove Disconnection Protection
Tue, 06/09/2015 - 13:54

"We currently offer disconnection protection on the Fixed Limit tables only."
I am not seeing this. i was just angleshot with disconnect protection by MikeMcD23
in PLO 6max table

btcjbtc: no serious poker sites allow this kind of angleshoot with d/c
Tue, 06/09/2015 - 13:57

Game started at: 2015/6/9 16:45:58
Game ID: 6377263 3/6 Basel (Omaha)
Seat 4 is the button
Seat 1: btcjbtc (600).
Seat 4: MikeMcD23 (2572.25).
Seat 5: FrenchFries (258).
Player FrenchFries has small blind (3)
Player btcjbtc has big blind (6)
Player FrenchFries received a card.
Player FrenchFries received a card.
Player FrenchFries received a card.
Player FrenchFries received a card.
Player btcjbtc received card: [8s]
Player btcjbtc received card: [7s]
Player btcjbtc received card: [9c]
Player btcjbtc received card: [10c]
Player MikeMcD23 received a card.
Player MikeMcD23 received a card.
Player MikeMcD23 received a card.
Player MikeMcD23 received a card.
Player MikeMcD23 raises (18)
Player FrenchFries calls (15)
Player btcjbtc raises (66)
Player MikeMcD23 calls (54)
Player FrenchFries calls (54)
*** FLOP ***: [4d Ac Js]
Player FrenchFries checks
Player btcjbtc checks
Player MikeMcD23 checks
*** TURN ***: [4d Ac Js] [6h]
Player FrenchFries checks
Player btcjbtc bets (107.50)
Player MikeMcD23 calls (107.50)
Player FrenchFries folds
*** RIVER ***: [4d Ac Js 6h] [Kh]
Player btcjbtc allin (420.50)
Player MikeMcD23 is disconnected and ALL IN.
Player MikeMcD23 allin
Uncalled bet (420.50) returned to btcjbtc
------ Summary ------
Pot: 430. Rake 1
Board: [4d Ac Js 6h Kh]
Player btcjbtc shows: High card A [8s 7s 9c 10c]. Bets: 179.50. Collects: 0. Loses: 179.50.
*Player MikeMcD23 shows: One pair of Js [Jh 9d 8d 7c]. Bets: 179.50. Collects: 430. Wins: 250.50.
Player FrenchFries does not show cards.Bets: 72. Collects: 0. Loses: 72.
Game ended at: 2015/6/9 16:47:34

btcjbtc: What's the official policy here Betcoin?
Tue, 06/09/2015 - 14:00

Can anyone just use disconnect protection for whatever reasons 3 times every week or where's the line? When you can please let me know what the policy is on disconnection protection please?

Betcoin Paul: We are currently reviewing
Tue, 06/09/2015 - 14:14

We are currently reviewing this table session and the disconnect protection in place. Certainly the purpose is not to have it abused for any reason though even your most respected players will try to abuse all situations from time to time.

btcjbtc: fixed limit
Tue, 06/09/2015 - 14:25

how about your statement about disconnect protection being used only in fixed limit games?

btcjbtc: game integrity
Tue, 06/09/2015 - 14:39

overall my point in posting this is that if left unreported, allows players to widely abuse this feature (this is why i don't know any other pokersite anymore allowing d/c protections).

Most preferably i'd like to see Betcoin getting rid of disconnect protection in cash games (for tournaments server problems are of course different story and those are fine of course).
Wishing fair games for everyone, on a site here that I really like!

btcjbtc: Hi Paul
Thu, 06/11/2015 - 16:14

I'm slightly disappointed for not getting a reply in 49hrs, atleast would love to hear your official policy regarding d/c protection usage so, if needed, i can adjust my game for/with that feature.

Betcoin Andrew: Disconnection Protection Policy
Thu, 06/11/2015 - 17:41

These company wide issues take discussions among a sizable staff, review, voting and then a decision. This is not a situation where we hear from one person and one person makes a decision within minutes. There is a process to it and we apologize that within 49 hours you get disappointed but it takes longer than that to research, implement and then decide.

The current plan is to eliminate disconnection protection altogether, but we are still discussing it. We look forward to the community feedback.

plo8monster: How would ya feel
Thu, 06/11/2015 - 17:35

how would ya feel about a limit daily of 1 (or possibly 2) d/c protection a day Maximum and perhaps a 4 per week limit. And if ya feel someone is abusing it even inside these limits, then let us know and we WILL take appropriate action on a per case basis.
I dont believe this is a widespread problem, and we dont need a shotgun when a pellet gun will work, therefore, these limits were my suggestion to staff.
Paul is extremely busy, training new support staff, im sure he will get back to you btcjbtc, staff was discussing this issue just yesterday, and probably has not made a final decision just yet, but Paul will get back to you, he always does.. He is just swamped lately.

~~plo8

btcjbtc: as it's common in poker business
Thu, 06/11/2015 - 17:40

no site uses disconnect protections anymore, funny that few weeks ago there was discussion in my local casino table about "old times" when there were disconnect protections and people just unpug their modem for 2mins when needed, and if you do that rarely enough, it's impossible to prove you are doing it on purpose.

Imagine when in PLO you face huge pot-bet/raise on river and you hold a hand that beats bluff but isn't nuts and you prefer not to call the raise. You would just unplug modem/wifi for 2mins and then come back to see if you have won the "protected allin". Or on flop with flushdraw or... Only player that benefits from d/c protection, and hugely, is the player unplugging his modem.

My suggestion: Remove disconection protection and add 120 or 180second disconnect timebank, it's well enough to reboot phone/modem/computer.

btcjbtc: other option
Thu, 06/11/2015 - 17:41

if you decide to keep disconnect protection on play, then there's not much you can do if player disconnects once daily in a huge pot, you know what i'm saying?

plo8monster: yes i do and i agree
Thu, 06/11/2015 - 17:45

It is very hard to hard to spot single incidences, but if there is a pattern our software parameter searches will spot it..
So, instead of d/c protection, you suggest a d/c extended clock. Not a bad idea at all if it doesnt get abused.

~~plo8

plo8monster: I hope ya can see it is not an easy decision
Thu, 06/11/2015 - 17:49

Ty btcjbtc, this is a valid topic and some great feedback.. I love to see this forum serving its purpose.. Thank YOU sir...

~~plo8

OHYEAH: In early 2000s DC protection
Thu, 06/11/2015 - 17:59

In early 2000s DC protection was necessary. Now it's not. Connections are more stable, it will be abused far more often than it will actually protect anyone.

Here's the pokerstars announcement that they were going to begin eliminating DC Protection (almost 7 years ago)

http://forumserver.twoplustwo.com/showpost.php?p=5700294&postcount=1

There's no reason for WPN or Betcoin (not sure who its up to) to keep this policy - there will not be any complaints if you get rid of it.

btcjbtc: Thanks OHYEAH
Thu, 06/11/2015 - 18:03

for contributing to discussion, and yes i agree, no one will complaint for getting rid of d/cprot and d/c clock will be way enough

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