Once a withdrawal is placed you will receive a confirmation email. All withdrawals must be confirmed before they will be approved to be sent out. For some older accounts, if you do not have an email on your account or need to update your email please email support with your account details.
Once your withdrawal has been approved by clicking the link in the confirmation email it normally will take less than 4 hours to receive your withdrawal. For security reasons withdrawals can take up to 24 hours or more depending on various security factors. If your withdrawal has been over 4 hours and you have still not received your withdrawal after it has been confirmed, please email us and we will investigate what the holdup is.
For larger withdrawals, over 10 btc we may email you regarding an additional confirmation and security step because the safety of your btc is of paramount importance. Also, first time withdrawals may take up to 24 hours.Filed under: Withdrawals