We are certainly sorry that you have this inconvenience for the short term, however for the long term it is for your security and we will get you taken care of. Please try to reset your password here, you can use the same password if you wish and it will also clear your IP: https://www.betcoin.ag/user/password
If this does not work, we may need to try a new email address for you. Please let us know.
You can know your account is 100% safe and can never be compromised because you will need to confirm the IP's that access your account and therefore a hacker can never access it and your funds will always be safe. It only needs to be confirmed on login.