Why hasn't my deposit been credited to my account?

Last updated: February 14th, 2018

Deposits normally are credited to your account after one confirmation on the blockchain. Sometimes, however, a deposit can take up to 24 hours or longer to be credited to your account because it may not show up on the blockchain or it may remain unconfirmed on the blockchain for an extended period of time.

Most bitcoin transactions receive 1 confirmation within 10 minutes. If your transaction remains unconfirmed in the blockchain for over 10 minutes there could be a few reasons on why this is. The most common reason is because a fee was not sent with the transaction.

To check the status of your deposit you can go to www.blockchain.info and paste your bitcoin deposit address into the search feature. Here you will see all your transactions and you can view the status of each transaction.

If the status of your transaction says "Unconfirmed Transaction!" it means that this transaction has not fully been picked up by the blockchain yet and it is possible that we have not received a notification from our wallet that this transaction took place. Once this transaction receives a confirmation we will receive this notification and the transaction should be credited automatically to your account.

If your transaction is showing at least 1 confirmation and you still do now see your Betcoin account as being credited, please contact us and we will look into the matter for you.

Please Note: Ethereum should be sent directly and not by contract. If Ethereum is sent by contract, it will not credit automatically and there will be delays in receiving your funds.


dannynetzer: My ethereum hasn't arrived into my account in 2 hours
Mon, 07/24/2017 - 09:00

My ethereum transaction is showing 275 block confirmations and it still isn't in my account.

Owlkilla1: Mine too no etherium in my account 😢
Mon, 10/23/2017 - 17:00

It's been sent but not confirmed 😢

kvarkki: My Bitcoin hasnt arrived into my account 12 hours
Sat, 12/23/2017 - 04:38



Kevin212131: https://live.blockcypher.com/ltc/address/LZLu3VXqob1YF7r6NscUPBN
Fri, 02/16/2018 - 04:09

Not getting anything

Kevin212131: https://live.blockcypher.com/ltc/address/LZLu3VXqob1YF7r6NscUPBN
Fri, 02/16/2018 - 04:09

Not getting anything

g1zzl3: Deposit not added?
Sun, 02/18/2018 - 00:32

Hi, I have sent in 0.00628 BTC to my wallet on my account it has confirmed on the blockchain over 10 times now and nothing has appeared in my wallet still, can you please look into this for me?


acidic92: Deposit not added
Tue, 08/14/2018 - 04:45

I deposited eth in to my account, etherscan.io shows it entering my account then getting transferred out. Are you stealing peoples funds? No one should deposit until this has been solved.

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