Why hasn't my deposit been credited to my account?

Last updated: September 23rd, 2015

Deposits normally are credited to your account after one confirmation on the blockchain. Sometimes, however, a deposit can take up to 24 hours or longer to be credited to your account because it may not show up on the blockchain or it may remain unconfirmed on the blockchain for an extended period of time.

Most bitcoin transactions receive 1 confirmation within 10 minutes. If your transaction remains unconfirmed in the blockchain for over 10 minutes there could be a few reasons on why this is. The most common reason is because a fee was not sent with the transaction.

To check the status of your deposit you can go to www.blockchain.info and paste your bitcoin deposit address into the search feature. Here you will see all your transactions and you can view the status of each transaction.

If the status of your transaction says "Unconfirmed Transaction!" it means that this transaction has not fully been picked up by the blockchain yet and it is possible that we have not received a notification from our wallet that this transaction took place. Once this transaction receives a confirmation we will receive this notification and the transaction should be credited automatically to your account.

If your transaction is showing at least 1 confirmation and you still do now see your Betcoin account as being credited, please contact us and we will look into the matter for you.

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