We take security very seriously and because of that it may delay withdrawals. Your btc will always be safe however and we will never sacrifice security. This is why you will never hear about btc comprised or btc stolen, emails or accounts stolen like you have at other websites that have done faster withdrawals but are slowing them down to follow our protocols now.
There is no "issue". We are just confirming everything about every withdrawal with great detail. If your withdrawal has taken longer than 4 hours please send an email to support or submit a ticket with support at www.betcoin.ag/support. Thank you.